Effective Date: February 1, 2024
Version: 1.2

Introduction

At Genesis, we believe that our people are the foundation of our success. We are committed to conducting business with the highest standards of integrity, professionalism, and responsibility. This Business Code of Conduct (“Code”) sets out the principles and values that guide our decisions and behavior. It applies to all Genesis employees, contractors, officers, directors, and third parties representing Genesis (“our people”).

We expect everyone associated with Genesis to read, understand, and comply with this Code. It is publicly available to demonstrate our commitment to ethical business and responsible corporate citizenship.

1. Integrity and Ethical Behavior

• We conduct our business honestly, fairly, and transparently.

• We comply with all applicable local, national, and international laws, regulations, and industry standards.

• We avoid conflicts of interest and disclose any actual or potential conflicts.

• We never offer, give, solicit, or accept bribes, kickbacks, or improper payments.

2. Respect for People

• We foster a diverse, inclusive, and respectful workplace.

• We do not tolerate discrimination, harassment, bullying, or any form of abusive behavior.

• We respect human rights and labor rights, consistent with the UN Global Compact and OECD Guidelines.

3. Protection of Company and Customer Assets

• We safeguard confidential and proprietary information belonging to Genesis, its clients, and partners.

• We protect physical and digital assets, including information systems, data, and intellectual property.

• We use company assets responsibly and only for legitimate business purposes.

4. Data Privacy and Protection

• We respect privacy and handle personal data with care and in compliance with applicable privacy laws, including the GDPR and CCPA.

• We only collect, use, and share data as necessary and with appropriate legal basis.

• We follow secure practices for data storage, access, and transmission.

5. Environmental and Social Responsibility

• We are committed to environmental stewardship and sustainable practices.

• We strive to reduce our environmental impact and support responsible procurement.

• We engage with communities ethically and respectfully.

6. Compliance with Trade, Anti-Money Laundering, and Sanctions Laws

• We comply with all applicable trade, export, import, anti-money laundering, and economic sanctions laws.

• We conduct due diligence on third parties to ensure responsible and lawful business dealings.

7. Speaking Up and Reporting Concerns

• We encourage all employees to speak up if they observe unethical or illegal behavior.

• We provide secure channels for reporting concerns or suspected misconduct without fear of retaliation.

• We commit to investigating reports promptly, fairly, and confidentially.

8. Governance, Training, and Accountability

• Our leadership team is responsible for promoting, monitoring, and enforcing this Code.

• We provide regular training to our people on the principles and expectations set out in this Code.

• Violations of this Code may result in disciplinary action, up to and including termination or legal action.

9. Continuous Improvement

• We regularly review and update this Code to ensure it remains current with evolving laws, standards, and stakeholder expectations.

• We welcome feedback from employees, clients, partners, and the public to strengthen our practices.

Contact Us

For any questions, reports, or concerns regarding this Code, please contact:

Genesis Corporate Compliance Office
info@genesiscoresystems.com

+1(914)477-2673

Outdated Systems:

Many community banks are operating on core banking systems that are decades old. These systems are not just technologically outdated; they also lack the flexibility to adapt to new industry requirements and trends.

High Maintenance Costs:

Older systems require regular maintenance and updates, which are often costly and time-consuming. This diverts resources that could be better spent on innovation and customer engagement.

Inadequate Customer Experience:

Modern consumers expect a seamless, digital-first experience that many older core banking systems simply can't provide. This includes expectations for mobile banking, online account management, real-time transaction processing, banking-as-a-service, and more.

Lack of Integration:

Community banks often struggle to integrate new technologies or third-party solutions with their existing core banking systems. This limits their ability to offer competitive services like advanced data analytics, integrated CRM systems, or automated lending platforms.

Regulatory Compliance:

Outdated systems can make it difficult to quickly adapt to regulatory changes, potentially putting the bank at risk of non-compliance with local, state, or federal laws.

Limited Scalability:

As a community bank grows, it needs a core banking system that can grow with it. Many older systems are not designed for easy scalability, making it more complicated and costly to expand services or customer bases.

Inability to Leverage Data:

Modern banking is increasingly data driven. Old systems often can't handle the types and volumes of data needed for modern analytics, which limits a community bank's ability to make data-based decisions.

Vendor Lock-in:

Community banks often rely on a single vendor for their core banking needs, which can result in high costs and limited options when it comes to upgrading or adding new features.

Competitive Disadvantage:

Fintech companies and larger banks with more modern systems are increasingly encroaching on the community banking space, offering better rates, more services, and a better customer experience.

For these reasons, many community banks are actively looking for more modern, flexible, and cost-effective core banking solutions.

Acknowledgement

All employees are required to acknowledge that they have read, understood, and will comply with this Code.

Download PDF Version of the Genesis Business Code of Conduct

Effective Date: February 3, 2024
Version: 1.0

Introduction

Genesis is committed to responsible business practices and expects the same from its suppliers, vendors, and business partners (“Suppliers”). This Supplier Code of Conduct (“Supplier Code”) outlines the standards we expect in areas of ethics, labor, environment, human rights, and compliance.

1. Ethical Business Practices

• Conduct business with integrity, honesty, and transparency.

• Comply with all applicable laws, including anti-corruption, anti-bribery, and fair competition laws.

• Avoid conflicts of interest and disclose any potential conflicts.

• Prohibit bribery, kickbacks, or improper payments.

2. Respect for Human Rights and Labor

• Prohibit forced labor, child labor, and human trafficking.

• Provide fair wages, reasonable working hours, and safe working conditions.

• Treat workers with dignity and respect; prohibit discrimination, harassment, and abuse.

• Uphold freedom of association and the right to collective bargaining.

3. Environmental Responsibility

• Comply with environmental laws and regulations.

• Minimize environmental impact through responsible use of resources, waste management, and emissions reduction.

• Encourage sustainable practices and innovation.

4. Data Protection and Privacy

• Protect confidential information and personal data in accordance with applicable laws.

• Use data responsibly and only for legitimate business purposes.

5. Monitoring and Compliance

• Cooperate with Genesis on supplier assessments, audits, and questionnaires.

• Report unethical behavior or concerns to Genesis through established channels.

• Take corrective action if non-compliance is identified.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Genesis strictly prohibits all forms of bribery and corruption. This policy applies to all employees, officers, directors, contractors, and third parties acting on our behalf.

Policy Requirements

• Never offer, give, request, or accept bribes or improper advantages.

• Maintain accurate books and records.

• Conduct due diligence on third parties.

• Train employees on anti-corruption standards.

• Report concerns or suspicious behavior to compliance contacts.

Reporting and Enforcement

Genesis encourages the reporting of suspected violations without fear of retaliation. Violations may result in disciplinary action, contract termination, or legal consequences.

Last updated: Mar 18, 2025

Genesis Core Systems LLC ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.genesiscoresystems.com, and when you submit your information via our Lead Gen Forms on LinkedIn.

1. Information We Collect

When you fill out our Lead Gen Forms/Support Form on LinkedIn or in our websites, we may collect the following information:

• Name

• Email address

• Phone number

• Job title

• Company name

• Any other information you provide

2. How We Use Your Information

We use the information we collect in the following ways:

• To Process Your Request: We’ll use your information to process your request for information about our products and services.

• To Communicate with You: We’ll use your information to contact you regarding our services, products, and events.

• To Improve Our Services: We may use your information to improve our services and website based on your feedback.

• For Marketing Purposes: With your consent, we may send you newsletters, promotional materials, and other communications related to our services and products.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Your Consent

By using our LinkedIn Lead Gen Forms or our website contact form, you consent to our Privacy Policy and the use of your information as described herein.

5. Custom Checkboxes for Specific Consent

When you fill out our Lead Gen Forms or website forms, you may be required to check custom checkboxes to provide specific consent for the following uses of your information:

• To receive our newsletters.

• To be contacted about our events.

• To be contacted about our services and products.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@genesiscoresystems.com

Effective Date: February 1, 2024
Version: 1.0

1. Purpose

Genesis is committed to providing a workplace free from sexual harassment, discrimination, and retaliation. We believe every employee, contractor, intern, and visitor has the right to work in an environment that promotes respect, dignity, and equality.

2. Policy Statement

Genesis has zero tolerance for sexual harassment or any form of harassment based on sex, gender, gender identity, or sexual orientation. This policy applies to all employees, contractors, interns, suppliers, clients, and visitors at all Genesis workplaces, events, and work-related activities, including virtual environments.

3. Definition of Sexual Harassment

Sexual harassment includes unwelcome sexual advances, requests for sexual favors, and other verbal, non-verbal, or physical conduct of a sexual nature when:

• Submission is made a condition of employment.

• Submission or rejection is used to make employment decisions.

• It unreasonably interferes with work performance or creates a hostile, intimidating, or offensive work environment.

Examples include, but are not limited to:

• Unwanted touching, hugging, or kissing.

• Sexual jokes, comments, gestures, or innuendos.

• Sending or displaying sexually explicit emails, texts, or images.

• Unwelcome romantic or sexual advances.

• Comments about a person’s appearance or body.

• Repeated requests for dates despite refusals.

4. Responsibilities

• Managers and supervisors are required to set an example, monitor the work environment, and address inappropriate behavior immediately.

• All employees are responsible for upholding a respectful workplace and speaking up if they experience or witness misconduct.

5. Reporting Procedure

Genesis encourages anyone who experiences or witnesses sexual harassment to report it as soon as possible. Reports can be made:

• Verbally or in writing.

• Anonymously, if desired.

• Without fear of retaliation.

Reporting Channels:
 Telephone: +1(914)477-2673
 Email: hr@genesiscoresystems.com
 In-person: Report to any supervisor, manager, or Human Resources representative.

We encourage early reporting to allow prompt intervention.

6. Investigation Process

• All complaints will be taken seriously, treated confidentially, and investigated promptly and fairly.

• Both the complainant and the accused will be treated with respect.

• Investigations will be impartial and conducted by trained personnel.

• Appropriate action will be taken based on investigation results, which may include disciplinary action up to termination.

7. Anti-Retaliation

Genesis strictly prohibits retaliation against anyone who:

• Reports harassment in good faith.

• Participates in an investigation.

• Supports or assists another individual making a complaint.

Retaliation is a serious violation and will result in disciplinary action.

8. Training and Communication

• Genesis provides mandatory sexual harassment prevention training to all employees and managers.

• This policy will be posted publicly, shared during onboarding, and regularly communicated to staff.

9. External Reporting

In some regions, employees also have the right to report complaints to local labor boards or human rights commissions. Genesis will provide country-specific resources in our local HR offices.

Contact for Questions

For any questions about this policy, please contact:

Human Resources Department: hr@genesiscoresystems.com
Human Resources Phone: +1(914)477-2673

Effective Date: February 1, 2024
Version: 1.0

Introduction

At Genesis, we are committed to protecting your privacy and ensuring a transparent experience on our website. This Cookie Policy explains how we use cookies and similar technologies when you visit our website, what information we collect, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us improve website functionality, understand user behavior, and deliver personalized experiences.

Types of Cookies We Use

1. Strictly Necessary Cookies
   These cookies are essential for the operation of our website. They enable core functions such as page navigation, secure login, and access to protected areas.

2. Performance and Analytics Cookies
   These cookies help us understand how visitors interact with our website by collecting anonymous data. We use this information to improve website performance and user experience.

3. Functional Cookies
   These cookies enable the website to remember your preferences (such as language or region) and provide enhanced, more personalized features.

4. Targeting and Advertising Cookies
   These cookies are used to deliver relevant ads and measure the effectiveness of our marketing campaigns. They may be set through our site by advertising partners.

How We Use Cookies

• To ensure the website functions properly

• To analyze site traffic and usage patterns

• To remember your preferences

• To improve our services and offerings

• To deliver personalized content and advertising (where applicable and permitted)

Managing Your Cookie Preferences

You can manage or disable cookies at any time through:

• Cookie Banner: When you first visit our website, you will see a cookie banner allowing you to accept or adjust your preferences.

• Browser Settings: You can change your cookie settings or delete cookies through your web browser. Visit www.allaboutcookies.org for detailed instructions.

Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Cookies

We may allow third-party service providers (such as analytics or advertising partners) to set cookies on our site to assist us with analysis or advertising. We encourage you to review their privacy policies.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. Updates will be posted on this page, and material changes may be communicated to you directly.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact:

Genesis Privacy Office
info@genesiscoresystems.com

+1(914)477-2673

Effective Date: February 1, 2024
Version: 1.0

Core Values

• Integrity in all we do.

• Respect for individuals and diversity.

• Excellence and innovation in service.

• Accountability and transparency.

Expected Behaviors

• Comply with all laws and policies.

• Treat colleagues, clients, and partners with respect.

• Protect confidential information.

• Use company assets responsibly.

• Avoid conflicts of interest.

Reporting Misconduct

Employees are encouraged to report concerns confidentially. Genesis prohibits retaliation against whistleblowers.

Effective Date: February 1, 2024
Version: 1.0

Introduction

Genesis is committed to operating as a responsible corporate citizen, integrating environmental, social, and governance (ESG) considerations into our business practices and decision-making.

1. Environmental Commitment

• Reduce greenhouse gas emissions, energy use, and waste.

• Promote sustainable resource use and recycling.

• Engage suppliers who align with sustainable practices.

2. Social Responsibility

• Support diversity, equity, and inclusion in the workplace.

• Uphold human rights throughout our operations and supply chain.

• Invest in employee development and well-being.

• Engage in philanthropic and community initiatives.

3. Governance Practices

• Maintain an independent, diverse board of directors.

• Ensure ethical business conduct through strong compliance programs.

• Commit to transparent reporting of ESG performance.

4. Stakeholder Engagement

• Listen to and engage stakeholders, including customers, employees, suppliers, investors, and communities.

• Continuously improve ESG performance through feedback and collaboration.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Genesis encourages employees, contractors, and partners to report unethical, illegal, or improper conduct without fear of retaliation.

Scope

Covers concerns related to:

• Financial misconduct or fraud

• Violations of laws, regulations, or company policies

• Harassment, discrimination, or unsafe practices

• Environmental or human rights violations

Reporting Channels

• Email: [Insert Whistleblower Email]

• Phone: [Insert Confidential Hotline]

• Web portal: [Insert Whistleblower Web Form]

Confidentiality and Non-Retaliation

Reports will be treated confidentially, and Genesis strictly prohibits retaliation against individuals who raise concerns in good faith.

Investigation

All reports will be reviewed and investigated promptly and impartially, with appropriate corrective actions taken as needed.

Effective Date: February 1, 2024
Version: 1.0

Objective

Protect the confidentiality, integrity, and availability of Genesis’s information assets, systems, and data.

Key Principles

• Use strong, unique passwords and two-factor authentication where applicable.

• Protect devices with encryption and approved security software.

• Report suspicious emails, phishing attempts, or security incidents immediately.

• Restrict access to data based on job roles (principle of least privilege).

• Follow secure coding, data backup, and disaster recovery practices.

Employee Responsibilities

• Complete regular cybersecurity training.

• Handle sensitive data in compliance with company policies and applicable laws.

• Secure physical workspaces and devices, especially when working remotely.

Effective Date: February 1, 2024
Version: 1.0

Commitment

Genesis is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered.

Objectives

• Promote diversity in recruitment, retention, and leadership.

• Provide equal opportunities and fair treatment to all employees, regardless of gender, race, ethnicity, religion, age, disability, sexual orientation, or other protected status.

• Offer training on unconscious bias and inclusive leadership.

• Create employee resource groups and DEI committees to foster inclusion.

• Monitor and assess DEI progress through regular data collection and reporting.

Effective Date: February 1, 2024
Version: 1.0

Introduction

Genesis is committed to respecting and promoting internationally recognized human rights, including the Universal Declaration of Human Rights and the UN Guiding Principles on Business and Human Rights.

Commitments

• Respect human rights in all operations and business relationships.

• Prohibit forced labor, child labor, and human trafficking.

• Provide safe and healthy working conditions.

• Respect freedom of association and collective bargaining.

• Promote diversity, inclusion, and equal opportunities.

Implementation

• Conduct due diligence to assess human rights risks.

• Provide training to employees and suppliers.

• Engage stakeholders and collaborate to promote human rights.

• Establish grievance mechanisms and provide remedies when appropriate.

Effective Date: February 1, 2024
Version: 1.0

Purpose

This policy ensures that all Genesis employees, officers, and directors act in the company’s best interests and avoid actual or perceived conflicts of interest.

Definition

A conflict of interest arises when personal interests interfere, or appear to interfere, with the interests of Genesis.

Examples

• Personal financial interests in Genesis suppliers, partners, or competitors.

• Outside employment or consulting that conflicts with Genesis duties.

• Gifts or hospitality that could influence decision-making.

Responsibilities

• Disclose actual or potential conflicts to management.

• Avoid situations that create conflicts.

• Seek guidance when unsure.

Reporting and Consequences

Non-disclosure or failure to address conflicts may result in disciplinary action.

Effective Date: February 1, 2024
Version: 1.0

Statement

Genesis has zero tolerance for modern slavery, forced labor, or human trafficking. We are committed to acting ethically and with integrity across all business activities and supply chains.

Our Commitments

• Conduct risk assessments and due diligence on suppliers.

• Include anti-slavery clauses in supplier agreements.

• Provide employee and supplier training.

• Monitor and review practices annually.

Reporting

Genesis encourages employees and third parties to report concerns regarding slavery or human trafficking through our whistleblower channels.

Item Effective Date: February 1, 2024
Version: 1.0

Introduction

Genesis is committed to providing a safe, healthy, and secure work environment for all employees, contractors, visitors, and stakeholders.

Key Commitments

• Comply with all applicable health, safety, and workplace regulations.

• Identify and assess workplace hazards and take appropriate preventive measures.

• Provide employees with training, equipment, and resources to work safely.

• Promote a culture of shared responsibility for health and safety.

• Encourage prompt reporting of accidents, hazards, or unsafe conditions.

Employee Responsibilities

• Follow all health and safety procedures and guidelines.

• Report any incidents or concerns immediately.

• Participate in training and safety programs.description

Effective Date: February 1, 2024
Version: 1.0

Purpose

Genesis supports flexible and remote work arrangements to promote employee well-being, productivity, and work-life balance.

Guidelines

• Remote work arrangements must be approved by managers.

• Employees must maintain a secure, safe, and professional home work environment.

• Confidential company information must be protected when working remotely.

• Employees are expected to be available during agreed working hours.

• All standard company policies apply while working remotely.

Support

Genesis provides technology, tools, and support to facilitate effective remote work.

Effective Date: February 1, 2024
Version: 1.0

Introduction

Genesis is dedicated to safeguarding the confidentiality, integrity, and availability of data belonging to our customers, partners, and stakeholders.

Key Principles

• Encrypt sensitive data in transit and at rest.

• Apply access controls and multi-factor authentication.

• Conduct regular security audits and penetration testing.

• Provide secure software development and regular patching.

• Train employees on cyber risk awareness.

• Cooperate with customers and partners on incident response if needed.

Customer and Partner Responsibilities

• Follow secure integration and data sharing practices.

• Report any suspected security incidents promptly.

Effective Date: February 1, 2024
Version: 1.0

Commitment

Genesis is committed to creating a positive social and environmental impact through responsible business practices.

Key Focus Areas

• Community Engagement: Support charitable initiatives, volunteering, and local development projects.

• Education and Innovation: Invest in STEM education and skills development.

• Environmental Stewardship: Reduce carbon footprint, conserve resources, and promote green practices.

• Ethical Business: Operate with transparency, integrity, and respect for human rights.

Implementation

• Set measurable CSR goals.

• Engage employees, customers, and partners in CSR activities.

• Report progress annually and continuously seek improvements.

Effective Date: February 1, 2024
Version: 1.0

Purpose

This Board Charter outlines the role, responsibilities, and governance framework of the Genesis Board of Directors, supporting effective leadership and oversight.

Role of the Board

• Provide strategic direction and oversight.

• Approve major corporate policies, financial plans, and risk frameworks.

• Monitor performance, sustainability, and corporate responsibility.

• Oversee the CEO and executive leadership.

Composition and Independence

• Maintain a mix of skills, experience, and diversity.

• Ensure a majority of independent directors.

• Conduct regular board evaluations.

Committees

• Establish audit, risk, and nomination/compensation committees as appropriate.

• Define clear committee mandates and reporting lines.

Governance Practices

• Adhere to principles of transparency, accountability, and fairness.

• Comply with applicable corporate governance codes and regulations.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Establish a structured approach to identifying, assessing, managing, and monitoring risks across Genesis operations.

Scope

Applies to all business units, employees, and third-party activities.

Key Elements

• Identify strategic, operational, financial, compliance, cyber, and reputational risks.

• Assess risks based on likelihood and impact.

• Implement controls and mitigation plans.

• Assign risk ownership and accountability.

• Report regularly to executive leadership and the Board.

Continuous Improvement

• Regularly review and update risk registers.

• Conduct internal audits and scenario analysis.

• Foster a risk-aware culture.

Effective Date: February 1, 2024
Version: 1.0

Introduction

This annual report highlights Genesis’s environmental, social, and governance (ESG) performance and commitments.

1. Environmental Performance

• Carbon emissions, energy use, water conservation, and waste reduction metrics.

• Renewable energy initiatives and green procurement practices.

2. Social Impact

• Workforce diversity and inclusion metrics.

• Employee well-being, training, and development programs.

• Community investments, volunteering, and philanthropy.

3. Governance

• Board diversity, independence, and effectiveness.

• Ethical business practices and compliance performance.

• Stakeholder engagement outcomes.

4. Future Goals

• Targets for emissions reduction, supply chain sustainability, and social programs.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure Genesis can continue essential operations and recover IT systems quickly in the event of disruption.

Key Objectives

• Protect critical data and IT assets.

• Minimize downtime and data loss.

• Maintain service delivery to customers and partners.

Core Principles

• Maintain and test a formal Disaster Recovery (DR) Plan and Business Continuity Plan (BCP).

• Define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for key systems.

• Assign roles and responsibilities for incident response and recovery.

• Provide employee training on DR and BCP procedures.

Testing and Review

• Conduct regular tabletop exercises and failover tests.

• Review and update plans annually or after major changes.

Effective Date: February 1, 2024
Version: 1.0

Purpose

The Genesis Employee Code of Ethics guides ethical decision-making and fosters a culture of integrity, respect, and accountability.

Key Principles

• Integrity: Act with honesty and fairness in all interactions.

• Compliance: Follow laws, regulations, and company policies.

• Respect: Treat colleagues, customers, and stakeholders with dignity.

• Confidentiality: Protect company and client information.

• Accountability: Accept responsibility for actions and decisions.

Employee Responsibilities

• Disclose potential conflicts of interest.

• Report unethical behavior through approved channels.

• Complete ethics and compliance training.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Guide responsible use of social media by Genesis employees, safeguarding the company’s reputation and ensuring compliance.

Guidelines

• Clearly state when views are personal, not representing Genesis.

• Never disclose confidential or proprietary information.

• Be respectful and professional in all interactions.

• Follow copyright, privacy, and intellectual property laws.

• Avoid engaging in arguments or controversial discussions on behalf of Genesis.

Scope

Applies to all employees using personal or official social media accounts in connection with Genesis.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Protect sensitive, proprietary, and confidential information belonging to Genesis, its clients, and its partners.

Key Commitments

• Keep all confidential information secure and limit access to authorized individuals.

• Use confidential information only for legitimate business purposes.

• Do not share, publish, or disclose information without proper authorization.

• Return or destroy confidential materials upon request or termination of employment/engagement.

Scope

Applies to employees, contractors, consultants, suppliers, and business partners.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure that Genesis identifies, assesses, and manages risks associated with third-party relationships, including vendors, suppliers, and partners.

Key Components

• Conduct due diligence on all critical third parties before engagement.

• Assess risks related to compliance, data privacy, cybersecurity, financial health, and reputation.

• Require appropriate contracts with clear performance, security, and compliance obligations.

• Monitor third-party performance and risks on an ongoing basis.

• Establish a process for managing breaches, incidents, and contract terminations.

Responsibilities

Procurement, legal, risk, and compliance teams will coordinate third-party risk management efforts.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Genesis is committed to investing in the growth, skills, and capabilities of its employees to foster innovation, excellence, and career development.

Key Commitments

• Provide regular training programs covering technical, professional, leadership, compliance, and ethical topics.

• Offer onboarding programs for new hires to understand company culture, values, and policies.

• Support continuous learning through workshops, e-learning, certifications, and mentoring.

• Encourage employees to take responsibility for their own development.

Responsibilities

• Managers: Identify training needs and support career growth.

• Employees: Participate actively in assigned training.

• HR: Oversee programs, track participation, and evaluate effectiveness.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Protect Genesis’s intellectual property assets and respect the intellectual property rights of others.

Scope

Covers patents, trademarks, copyrights, trade secrets, inventions, software, designs, and know-how.

Key Principles

• Employees must assign IP created within their job scope to Genesis.

• Protect Genesis IP through proper use, registration, and confidentiality measures.

• Respect third-party IP — avoid unauthorized use, copying, or distribution.

• Promptly report any IP infringements or suspected violations.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure that company records are properly maintained, retained, and disposed of in accordance with legal, regulatory, and business requirements.

Key Principles

• Maintain accurate, complete, and reliable records.

• Classify records according to retention schedules.

• Securely store records and protect confidential information.

• Dispose of records safely when retention periods expire.

Scope

Covers physical and electronic records across all departments and locations.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Provide excellent service to Genesis customers and ensure concerns are addressed promptly, fairly, and effectively.

Commitments

• Treat all customers with respect, professionalism, and courtesy.

• Provide clear, accessible channels for feedback and complaints.

• Acknowledge complaints within [X days] and resolve them as quickly as possible.

• Record, monitor, and analyze complaints to drive service improvement.

Responsibilities

• Customer Service Team: Handle inquiries and complaints.

• Management: Monitor trends, ensure resources, and drive improvements.

• All Employees: Support a customer-focused culture.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure thorough due diligence in all M&A transactions to assess risks, opportunities, and alignment with Genesis’s strategic goals and values.

Scope

Applies to all mergers, acquisitions, divestitures, joint ventures, and strategic partnerships.

Key Areas of Review

• Financial performance and liabilities

• Legal and contractual obligations

• Regulatory compliance

• Intellectual property and technology assets

• Environmental, social, and governance (ESG) risks

• Cultural fit and integration considerations

Process

• Establish a cross-functional due diligence team.

• Use structured checklists and documentation reviews.

• Engage external advisors when necessary.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure the secure and efficient use of cloud computing and Software as a Service (SaaS) solutions across Genesis operations.

Guidelines

• Conduct risk assessments before adopting cloud/SaaS solutions.

• Ensure vendors meet security, privacy, and compliance standards.

• Define data ownership, access, and backup requirements.

• Monitor cloud performance and service-level agreements (SLAs).

• Provide user training and support.

Responsibilities

• IT: Oversee cloud strategy, security, and governance.

• Business Units: Ensure proper use and alignment with goals.

• Vendors: Adhere to contractual and security obligations.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Promote the mental, emotional, and physical well-being of Genesis employees.

Commitments

• Foster a supportive, stigma-free culture around mental health.

• Provide access to employee assistance programs (EAPs) and mental health resources.

• Offer flexible work arrangements where possible.

• Train managers to recognize and support employee well-being.

• Encourage open communication and regular check-ins.

Employee Responsibilities

• Prioritize self-care and seek help when needed.

• Support colleagues and contribute to a respectful, inclusive workplace.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure the responsible and ethical development, deployment, and use of artificial intelligence (AI) and advanced technologies at Genesis.

Core Principles

• Transparency: Explain AI use and decision-making clearly to stakeholders.

• Fairness: Avoid bias, discrimination, and unintended consequences.

• Accountability: Assign clear ownership for AI outcomes and impacts.

• Privacy: Protect personal and sensitive data in all AI applications.

• Safety: Prioritize security, reliability, and human oversight.

Implementation

• Conduct ethical reviews of new AI projects.

• Provide training on responsible AI use.

• Establish governance mechanisms and continuous monitoring.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Promote diversity, equity, and inclusion (DEI) across Genesis’s supply chain and vendor network.

Commitments

• Proactively seek diverse vendors, including businesses owned by women, minorities, veterans, persons with disabilities, and underrepresented groups.

• Include DEI considerations in supplier selection and evaluation processes.

• Collaborate with vendors to advance shared DEI goals.

• Track and report on vendor diversity metrics.

Implementation

• Set annual vendor diversity targets.

• Provide training for procurement teams.

• Review performance regularly.

Effective Date: February 1, 2024
Version: 1.0

Commitment

Genesis is committed to addressing climate change and achieving net zero greenhouse gas emissions.

Key Actions

• Measure, monitor, and publicly report emissions.

• Reduce emissions across operations, supply chains, and products.

• Transition to renewable energy and sustainable materials.

• Offset unavoidable emissions with verified programs.

• Engage employees, customers, and partners in climate action.

Governance

• Assign executive accountability for climate strategy.

• Integrate climate risks into business decisions.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure ethical collection, use, and protection of customer data, beyond compliance with privacy laws.

Principles

• Respect: Treat customer data with care, transparency, and fairness.

• Consent: Obtain clear, informed consent when required.

• Minimization: Collect only necessary data, and keep it only as long as needed.

• Security: Apply robust safeguards to protect data from misuse or breach.

• Accountability: Provide clear points of contact for data questions or complaints.

Implementation

• Conduct data ethics impact assessments.

• Provide employee training on data ethics.

• Regularly review policies and practices.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Protect Genesis’s financial integrity and assets through strong internal controls and proactive anti-fraud measures.

Key Components

• Segregation of duties and approval hierarchies.

• Regular financial reconciliations and audits.

• Whistleblower channels to report suspected fraud.

• Clear procedures for investigating and addressing fraud.

• Vendor and expense controls to prevent misuse of funds.

Employee Responsibilities

• Adhere to company financial policies.

• Report suspected fraud or irregularities immediately.

• Participate in compliance and ethics training.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure that Genesis can continue critical operations during disruptions, protect stakeholders, and recover quickly from incidents.

Key Elements

• Identify critical business functions and dependencies.

• Maintain backup systems, data, and communication channels.

• Establish recovery time objectives (RTO) and recovery point objectives (RPO).

• Assign clear roles and responsibilities for crisis management.

• Conduct regular testing, reviews, and updates.

Public Commitment

Genesis is committed to minimizing service interruptions for customers and partners. We maintain tested business continuity and disaster recovery plans and work closely with suppliers to ensure resilience.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Guide responsible innovation and research and development (R&D) at Genesis, ensuring that new technologies and solutions align with ethical standards.

Principles

• Prioritize safety, quality, and human well-being.

• Conduct risk assessments and impact evaluations.

• Engage diverse stakeholders in the innovation process.

• Respect intellectual property and comply with legal and ethical standards.

• Promote transparency in research outcomes.

Implementation

• Establish an ethics review process for R&D projects.

• Provide training on responsible innovation practices.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Ensure Genesis products, services, and workplaces are accessible to all, including people with disabilities.

Commitments

• Design products and digital services following global accessibility standards (e.g., WCAG).

• Provide reasonable accommodations in the workplace.

• Engage users with disabilities in product testing.

• Train employees on inclusive practices.

Scope

Applies to product development, website design, marketing, events, and physical offices.

Effective Date: February 1, 2024
Version: 1.0

Purpose

Set clear environmental expectations for suppliers and partners in support of Genesis’s sustainability goals.

Requirements for Suppliers

• Comply with all environmental laws and regulations.

• Reduce energy use, greenhouse gas emissions, water consumption, and waste.

• Use sustainable materials and packaging where possible.

• Disclose environmental performance when requested.

• Collaborate with Genesis to improve environmental impact.

Monitoring and Compliance

Genesis reserves the right to audit suppliers and may require corrective action for non-compliance.